Neo FAQ

The Basics


What is Neo and how is it different?

Neo is a Canadian tech company that does what banks do, and more. We’re reimagining spending, savings, and rewards from the ground up by using today’s technologies.

This means you can open an account within minutes on your phone, earn rewards from your favourite stores, and get real-time notifications when you spend and save, all without the monthly or annual fees. We’re set on helping you make the most out of your time and money.


What products does Neo offer?

Neo is starting with a no-annual-fee credit card, high-interest savings account, and rewards that are all accessible from the app. Spend and save as you normally would, and gain personalized insights along the way, while earning instant rewards from hundreds of local and national partnered stores.


Where does Neo operate?

Neo is rolling out to cities across Canada this year. Join the waitlist to be the first to know when we'll be launching in your city.


Who can use Neo?

You need to be living in Canada, have a Canadian ID, and be the age of majority in your province to apply.


What are the fees?

There are no annual or monthly fees with the Neo Card and Neo Savings account, even with all the rewards you can earn. We’re creating the most rewarding experience for Canadians, and this is just one of the ways we get there!


What kind of customer support do you offer?

Physical branches are a thing of the past, so our eager support team is ready to answer all of your questions. Our teams are real humans in Canada on the other end of your calls, online chats, and emails. We make things easy for you with self-serve tools in the app, but we’ll also be standing by in case you need to get in touch with us.


Getting Started


How do I sign up for Neo?

Easy! Join the Neo waitlist to get started. You’ll be notified when Neo launches in your city and then you can apply.


Why is there a waitlist?

Creating the most rewarding spending and saving experience in Canada is no small feat. With thousands of excited Canadians like yourself asking to get a Neo Card, we’re using the waitlist to let you know when we’re ready. Getting onboard is first come, first serve.


Can I move ahead on the waitlist?

Yes! We’re all about rewarding you, so every time you refer a friend to the waitlist, you’ll get to cut the line. You’ll find your referral code in the email you received after joining the waitlist. Plus, you’ll each get $5 added to your credit card accounts once your friend has made their first purchase using the Neo Card.


I’m not Canadian. Can I apply?

Yes you can! We don’t need you to be Canadian to apply, but you will need to be the age of majority in your province with a valid Canadian address and government-issued photo ID.


How quickly will I find out if I am approved to get a Neo Card and Neo Savings account?

Download the Neo Financial app and complete the application process in minutes. Just have your government-issued photo ID handy and be in a place with good lighting to take a selfie - it’s that easy. No need to go to a branch to open an account!


Do I get a physical card?

Yes - with Neo, you’ll receive a physical card, plus a virtual card on the Neo app that you can use as soon as you get it!


How do I activate my card?

Once you’ve applied and been approved for the Neo Card, you can begin using your virtual card right away. Load it into Apple Pay or Google Pay.

Your physical Neo Card will arrive in the mail in 7-10 business days, along with your activation instructions for your card so you can start using it right away.


Who are Neo’s partners?

We work with leading financial institutions and banks to bring together a rewarding experience. We’re happy to partner with Mastercard®, ATB Financial, and a Canadian bank to provide you a safe and secure way to manage your money.

We also have thousands of merchant partners that use Neo to connect with customers, so you can earn rewards with every visit. More merchants are being added daily.


Neo Credit Card


What is the Neo credit card?

The Neo Card is the everyday card that rewards your daily spending. It’s a no-annual-fee credit card that earns you relevant rewards at our local and national partnered stores. Get the most out of your money with rewards and build credit along the way.


How much does the Neo Card cost?

Getting the Neo Card is free, unlike other rewards credit cards.


What is the interest rate?

Interest rates vary person to person. Apply for the Neo Card to find out what interest rate you qualify for.


What are the credit limits?

Credit limits vary person to person. Apply for the Neo Card to find out the limit you qualify for.


What credit score do I need?

We do credit checks, but numbers aren’t the be-all-end-all. We’re inclusive and look at the bigger picture, so we can accept a range of credit scores. If you’re not sure where you’re at, we do a quick check to see if you pre-qualify.

Simply start the application and enter some basic info, without it affecting your credit score in any way. If you’re pre-qualified, you’ll be invited to apply for a Neo Card.


I don't have credit or my credit score is low. Can I still get a card?

The Neo Card is a great option for building credit. Apply for a Neo Card today to see if you qualify.


How does Neo help me build credit?

Many factors come into play that may affect your credit score. One of the best ways to build a solid credit score is to pay off your credit card on time, every month. Neo has proactive reminders and alerts to help you stay on top of your payments.


Can I withdraw cash with Neo?

Sure thing. The Neo Card lets you withdraw cash from over 900,000 ATMs across Canada and the world so that you’re always ready to go.


Does the Neo Card work with Apple or Google Pay?

You bet. The Neo Card works with Apple Pay and Google Pay. Stay tuned for more digital wallets being added.


Can I use Neo when I travel? Are there restrictions?

Take Neo with you! You can use your Neo Card anywhere in the world that accepts Mastercard. That’s at over 24 million locations worldwide. Plus, when you’re not travelling, we have advanced card controls to ensure international transactions can’t occur on your card to keep you protected.


Is my card secure?

Absolutely. Neo takes every precaution to ensure your card is secure. We have real-time notifications on every purchase you make, the ability to freeze your card when you need to and Mastercard Zero Liability Protection, which protects you against fraud.


What if my card is lost or stolen?

If you think someone used your account without your permission, report your Neo Card stolen in the app and follow the instructions on how to proceed. We’ll automatically freeze your card to prevent others from using it until we issue you a new one.


Neo Savings


What is the Neo Savings account? How is it different from other savings accounts?

The Neo Savings account works like a regular chequing and savings account. Your deposits are held by a Schedule 1 chartered bank in Canada. With the Neo Savings account, you’ll be able to send and transfer money, seamlessly pay off your Neo Card and earn more interest than your deposits would at the average Canadian bank.


Is there a minimum balance?

Not with us! We don’t expect you to keep a minimum balance to earn high-interest and get free transactions on the account. This way you can focus on growing your savings the way you want to.


Are there any monthly fees?

Short answer: Nope.

Longer answer: We don’t like how monthly fees can add up and ding your financial growth. So we got rid of them.


What is the interest rate?

The latest interest rate on the Neo Savings account can be found on our home page.


Is this a temporary, promotional rate?

Sounds too good to be true? It’s not. Our interest rate isn’t temporary. By being a technology-first company without branches, we pass our savings onto you. That means there’s no 3 month promo period that you might typically see - just simply one of the best rates in Canada.


How can I make deposits?

We have many ways to move money into your account. You can set up direct deposit by connecting your payroll, easily transfer funds from your other bank accounts, or send Interac e-Transfers® to yourself. You’ll also be able to deposit cheques through the app (coming soon).


I share a bank account with someone else. Can we both apply?

Stay tuned for joint accounts. For now, each individual will need to apply and have separate accounts.


Is my money safe with Neo?

Yes, your Neo Savings account and funds are safely held at a Canadian bank. They’re regulated by the government just like any other bank in Canada.


Neo Rewards Marketplace


What kinds of offers and rewards can I expect?

With Neo, you get access to hundreds of relevant offers from our local and national partnered stores. Each store sets its own offers and rewards. You can find more information here.


How do I redeem offers and earn rewards?

Simply visit our partnered stores—the ones you love or can’t wait to explore—and pay with your Neo Card to earn rewards. The more you shop, the more rewards you’ll rack up. Think free coffees, rewards at your favourite restaurants, offers for fueling up, all automatically applied, without you needing to keep track.


How can I recommend a merchant for Neo Rewards?

You can get them to sign up as a Neo Merchant here.


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The Neo Mastercard® Credit Card is issued by ATB Financial pursuant to license by Mastercard International. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

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